Managed Production Operations

One operating boundary around production infrastructure.

Monitoring, maintenance, protection and incident response for ZenoCloud infrastructure or the cloud and servers you already run.

Production Operations

Accountability must be written into the scope.

Tools create signals. They do not decide who responds, who can change production, how recovery works or where customer ownership begins.

Watch the agreed infrastructure and production signals.

Own planned maintenance and operating hygiene within scope.

Manage the contracted backup, recovery and security controls.

Put a human owner on incidents through resolution or escalation.

Operating boundary

Every engagement names responsibility, access, response and exclusions.

Infrastructure, accounts, environments, applications and signals covered.

Who may approve, schedule, execute and roll back production changes.

Detection, triage, communication, escalation, customer dependencies and closure.

Runbooks, maintenance records, recovery evidence and recurring operating review.

Commercial model

Price follows workloads, environments, operating hours, criticality, response commitment, change volume and the application boundary.

Start with the workload