Portfolio onboarding
Inventory client workloads, environments, access, criticality and current support boundaries.
Agency portfolio operations
You own the client outcome. We own the agreed infrastructure path.
One infrastructure operating model behind multiple client workloads, with explicit onboarding, escalation and responsibility boundaries.
- Since 2009
- 99.9% uptime SLA
- P1 under 15 min
For Agencies
Add infrastructure capability without becoming a support desk.
The agency keeps strategy, development and client ownership. ZenoCloud handles the approved infrastructure and operating responsibilities behind the portfolio.
Standard operating tiers
Repeatable monitoring, maintenance, protection and escalation rules per workload class.
Agency relationship
One commercial and operating path rather than a new ad hoc vendor chain for every client.
Operating boundary 01 02 03 04
Agency, client and operator responsibilities.
The model can be visible, co-branded or bounded behind the agency only when commercially approved.
Agency
Client relationship, product decisions, application delivery and commercial ownership.
ZenoCloud
Contracted infrastructure, monitoring, maintenance, protection and escalation.
Client
Business priorities, approvals, application stakeholders and excluded dependencies.
Shared chain
Severity, communication, change authority, recovery priorities and acceptance.
Commercial model
Price the portfolio, not unlimited support.
Scope follows workload count, criticality, environments, operating hours, response commitment and the agency-client boundary.
- Portfolio discovery
- Standard per-workload boundaries
- Expansion as the portfolio grows
Start with the workload